Connecting Windows to the Network Drives & Printers

If you are attempting to connect from off campus, you must first connect via a VPN.  Follow the instructions here.

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Please follow these instructions:

1. Download JCNetwork.zip
2. When prompted, save the file to your computer. (This will not work if you try to just run the file, it needs to be on your computer)
3. Go to the location where you downloaded your file.
4. Right click the JCNetwork.zip file and choose “Extract all”. This will extract the files to a folder that you specify.
5. If it doesn’t automatically open the newly extracted folder, go to the location that you extracted to and open the new folder called JCNetwork. Inside you will see two files, JCNetwork.exe and Readme.txt.
6. Please open and read the Readme.txt.
7. Now, copy the JCNetwork.exe program to a location that is easy for you to access. The Desktop is what most people choose.
8. At this point, you will need to be connected to the network, either through wireless or plugged in.
9. Double-click JCNetwork.exe to open the program.
10. To access your drives:
    1. Click on the Network Drives tab
    2. Put in your Username and Password
    3. Click Connect
    4. Your drives should now map. You can access them by either clicking on the Drive label within the program window or opening up “My Computer”.
11. To add a printer:
    1. Click on the Printers tab
    2. Use the drop down to choose your building
    3. Click on the printer you want to install. (If you don’t know the name of the printer you would like to install, it is located on the front of the printer itself on a white label. It will be something such as HP_NE1, HP_KR3, etc.)
    4. Type in your Username and Password and click Connect. (If drives are not mapped, do so when it asks, check the network drives tab to confirm successful mapping, and click connect again in the printers tab.)
    5. If prompted, choose to allow the computer to install the printer driver.
    6. The printer will only need to be added once, however, you will need to remap your drives each day to create the connection so that you will be able to print.
12. If you still have issues and cannot get it to work correctly, please fill out a Helpdesk Trouble Ticket and we will assist you as soon as we are able.

If you have problems connecting to a printer, please fill out a Helpdesk Trouble Ticket and we will assist you as soon as possible.

Troubleshooting

If after entering your username and password for the JCNetwork.exe application you get an error message telling you to check your username and password, you might have one of the following known problems.

Norton Internet Security is Installed

The JCNetwork.exe application will not work properly if you have Norton Internet Security or some other type of firewall installed. You will need to add the following IP ranges to your Trusted Zones list: 192.168.0.1 - 192.168.0.100 and 10.1.0.1 - 10.1.0.50. (instructions)

AVG Antivirus plus Firewall is Installed

If you are using AVG Antivirus plus Firewall follow these instructions.

You have your own Personal Router or Wireless Router

If you have a personal router and it is configured to use the 192.168.0.x network then the application will not work due to Jamestown College using the same IP address scheme. Your network is then conflicting with the JC network. To find out if this is the problem, go to Start -> Run and type cmd. At the command prompt type ipconfig and look specifically at IP address. If the IP address is 192.168.0.x (x = any number between 1-255) then you have this issue. There is only one way to fix this which is to change the internal IP address and DHCP range that your router is using to 192.168.1.x. Once you make the modification, the issue should be resolved. If you are unsure about making the modification, contact us.